(1)What are the different categories of Business Process?
Answer: Three different
categories of business process are as follow:
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Operational Process
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Supporting Process
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Management Process
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It is also known as Primary Process.
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It is also known as
secondary process.
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-
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Process is directly connected with core business
and value chain.
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Process is not
directly connected with core business but support the primary process.
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Process to
measure, monitor and control primary as well as secondary processes.
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Provides directs value to
the customer.
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Do
not provide direct value to the customer. However, it impacts the efficiency
of the organisation.
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Do
not provide direct value to the customer. However, it impacts the efficiency
of the organisation.
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Directly involved in generating revenues.
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Not directly
involved in generating revenues.
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Not directly
involved in generating revenues.
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Example: Procurement Process (Purchase to Pay
cycle), Sales (Order to Cash cycle)
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Example:
Accounting Process, HR Process etc.
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Example:
Budgeting, Planning, Governance etc.
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